OutageDB

Critical incident

Optum: System Incident - Assurance Reimbursement Management - Production

Oct 27, 2026, 15:38 UTC
started
18:12 UTC
resolved
2 h 34 min
duration

Affected: Assurance Reimbursement Management

Current status of Optum: Operational — live Optum status

Timeline

  1. Oct 27, 2026, 15:38 UTC
    investigating
    Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE) for both EDSNet and CDSNet. This may result in: • Failed, queued or slow jobs • Failed job error message: Failed to connect to host Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience.
  2. Oct 27, 2026, 16:44 UTC
    investigating
    We are still researching this issue with our internal teams.
  3. Oct 27, 2026, 18:12 UTC
    resolved
    This issue has been resolved. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. Thank you for your patience as our teams worked to resolve this incident.

Updates as published by Optum (original).

Other services with incidents at the same time

This was part of a wider event: 39 services reported incidents within the hour.

More Optum incidents