Minor incident

Workato Americas: Issue with Genie Conversation History and AIRO Chats

Affected: Agent Studio

Current status of Workato Americas: Operational — live Workato Americas status

Timeline

1. Oct 27, 2026, 15:24 UTC
   identified
   We have identified an issue impacting the Genie conversation page. Customers may not see the full conversation history when viewing some conversations. Genies continue to respond normally. We have identified the underlying cause of the issue and are actively working on remediation.
2. Oct 27, 2026, 16:06 UTC
   identified
   We have identified an issue impacting Genie and AIRO chats in the Workato UI. Customers may not see the full history of Genie conversations or may be unable to send new messages in AIRO chats when a response includes a code block. Genies continue to respond to new messages. We have identified the underlying cause of the issue and are actively working on remediation.
3. Oct 27, 2026, 17:46 UTC
   identified
   We are preparing a fix and will share additional information as soon as it is available.
4. Oct 27, 2026, 20:49 UTC
   resolved
   The issue has been resolved. Customers can now view the full history of their Genie conversations and send new messages in AIRO chats. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Updates as published by Workato Americas (original).