Minor incident

Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States

Affected: SMS Short Code, North America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 16, 2026, 16:56 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 16, 2026, 16:57 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 16, 2026, 17:59 UTC
   monitoring
   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 16, 2026, 18:41 UTC
   monitoring
   We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 16, 2026, 20:07 UTC
   resolved
   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States are operating normally.

Updates as published by Twilio (original).