Major incident

Lightspeed: Store credit issue causing sale errors

Affected: Customer Management

Current status of Lightspeed: Operational — live Lightspeed status

Timeline

1. Oct 16, 2026, 16:34 UTC
   investigating
   We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.
2. Oct 16, 2026, 16:49 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 16, 2026, 16:50 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Oct 16, 2026, 17:04 UTC
   resolved
   This incident has been resolved.

Updates as published by Lightspeed (original).