Major incident

Optum: System Incident - Pharmacy Software Solutions - Production

Affected: Pharmacy Software Solutions

Current status of Optum: Operational — live Optum status

Timeline

1. Sep 22, 2026, 14:14 UTC
   investigating
   We are currently investigating an issue affecting the ConvergeRx Clinical - Patient Opportunity Management (POM) application. Users may experience difficulties accessing the Prioritized Opportunity Queue within ConvergeRx Clinical, or retrieving CPD opportunities in EPS due to PostgreSQL database connection exhaustion. Our technical teams are actively working to restore normal service.
2. Sep 22, 2026, 15:08 UTC
   resolved
   The issue was caused by database connection exhaustion and blocked sessions, which impacted opportunity retrieval functions. The team scaled down application environments to free database connections, identified and cleared the locking session, and successfully restored POM services.

Updates as published by Optum (original).