Major incident

Grafana Cloud: IRM Access Issues for a Small Group of Users

Affected: Incident Management and Response (IRM)

Current status of Grafana Cloud: Operational — live Grafana Cloud status

Timeline

1. Sep 22, 2026, 14:57 UTC
   investigating
   We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
2. Sep 22, 2026, 15:55 UTC
   identified
   The issue has been identified, and we are working on a fix.
3. Sep 22, 2026, 17:19 UTC
   monitoring
   A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
4. Sep 22, 2026, 18:57 UTC
   monitoring
   The fix has been deployed to the majority of deployments. We continue to monitor progress.
5. Sep 23, 2026, 11:07 UTC
   resolved
   Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.

Updates as published by Grafana Cloud (original).