Major incident

Blackbaud: Active Issue Alert – School API - #000694246

Affected: School API

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

1. Sep 22, 2026, 14:22 UTC
   investigating
   We have identified an issue impacting some of our customers causing 504 or related errors when attempting to use features related to School API. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
2. Sep 22, 2026, 14:31 UTC
   monitoring
   We have identified an issue affecting some customers that may result in 504 and related errors when using School API features. Our engineers have diagnosed the issue and implemented a fix. We are actively monitoring the application to ensure stability. Please continue to check this page for updates.
3. Sep 22, 2026, 16:31 UTC
   resolved
   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Updates as published by Blackbaud (original).