Minor incident

Clarivate: FoundationIP – Email Notification Delays

Affected: FoundationIP - AP - Multi-tenant, FoundationIP - EU - Multi-tenant, FoundationIP - NA - Multi-tenant 1, FoundationIP - NA - Multi-tenant 2, FoundationIP - NA - Multi-tenant 3

Current status of Clarivate: Operational — live Clarivate status

Timeline

1. Nov 5, 2026, 17:12 UTC
   identified
   We are currently investigating an issue affecting the timely delivery of email notifications from FoundationIP. Customers may experience delays in receiving notifications related to activity due dates. FoundationIP remains available and operational, and email notifications continue to be processed, however, some notifications may be delivered later than expected. The technical teams are actively working to restore normal notification delivery. We'll share the next update by Thursday, November 05, 2026, at 18:00 UTC or early as events warrant.
2. Nov 5, 2026, 18:08 UTC
   identified
   The technical teams continue to troubleshoot the issue and are actively working to identify the cause of the delayed email notification processing. The issue remains ongoing, and further updates will be provided as progress is made.
3. Nov 5, 2026, 18:52 UTC
   monitoring
   We have implemented a resolution and email processing has returned to normal operations. The accumulated email backlog is continuing to clear, and we are actively monitoring the service to ensure full recovery. We will provide a further update once monitoring is complete.
4. Nov 5, 2026, 19:52 UTC
   resolved
   The issue affecting the timely delivery of FoundationIP email notifications has been resolved, and email notification processing has returned to normal. This is the final notification for this incident and the issue stands resolved.

Updates as published by Clarivate (original).