Minor incident

OpenText: Fax2Mail and Core Messaging - Email experienced processing delays

Nov 3, 2026, 21:39 UTC

started

01:36 UTC

resolved November 4, 2026

3 h 57 min

duration

Affected: Core Messaging - Email, Fax2Mail

Current status of OpenText: Partial outage — live OpenText status

Timeline

Nov 3, 2026, 21:39 UTC
investigating
Fax2Mail and Core Messaging - Email is currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
Nov 3, 2026, 22:39 UTC
investigating
Fax2Mail and Core Messaging - Email are currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
Nov 3, 2026, 23:03 UTC
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
Nov 4, 2026, 00:04 UTC
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
Nov 4, 2026, 01:04 UTC
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
Nov 4, 2026, 01:36 UTC
resolved
Fax2Mail and Core Messaging - Email experienced processing delays. Document backlogs have been cleared. Current traffic is processing as normal. The issue is now resolved. We appreciate your patience. Tracking Number: IM4030606

Updates as published by OpenText (original).

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