Minor incident

Intellistack: Delayed Documents Deliveries After Sign Completion

Affected: API & Document Generation

Current status of Intellistack: Operational — live Intellistack status

Timeline

1. Sep 30, 2026, 16:08 UTC
   investigating
   We are investigating an issue affecting some Formstack Documents workflows that use Formstack Sign. Although signing completes successfully, subsequent deliveries including Salesforce, SharePoint, and webhooks may not be released and may remain in a delayed status. Our team is actively working to resolve the issue. We will provide additional updates as they become available.
2. Sep 30, 2026, 17:27 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Sep 30, 2026, 20:19 UTC
   identified
   We have narrowed this issue down to Delayed Deliveries in Documents, when a delivery to Formstack Sign is included. If a document is sent to Sign and it is subsequently completed, Documents is not getting the file back and therefore not delivering it to the next step, such as Salesforce, Sharepoint, etc.
4. Sep 30, 2026, 21:12 UTC
   monitoring
   A fix has been deployed that has solved these delayed deliveries. The issue was that Formstack Sign was not sending the Formstack Documents product the notification that document was completely signed (i.e.: Finalized). We are now working on a script in Formstack Sign to send all those notifications back to Documents, so delayed deliveries should start processing soon.
5. Sep 30, 2026, 22:21 UTC
   resolved
   This issue is resolved. All new Delayed Deliveries involving Formstack Sign should now be running as expected. In addition, all the signed documents notifications have been sent to Formstack Documents for stalled documents.

Updates as published by Intellistack (original).