Critical incident

OpenAthens: Service Outage - All Services P1

Affected: Authentication Point, Authentication API, Authentication broker, Managed Proxy service, OpenAthens Federation, OpenAthens Keystone, Redirector, Wayfinder, MyAthens user portal, Self-registration service, OpenAthens Compass dashboard, Administration API, OpenAthens Reporting, SP Dashboard, Service Desk portal, OpenAthens Connect dashboard

Current status of OpenAthens: Operational — live OpenAthens status

Timeline

1. Oct 20, 2026, 06:35 UTC
   monitoring
   We’re looking into an issue that's preventing OpenAthens users from accessing OpenAthens services. The outage is due to an issue with our infrastructure cloud provider. The issue started at 07:07 UK time We will continue to monitor and will update you within the next hour.
2. Oct 20, 2026, 07:32 UTC
   monitoring
   Our cloud provider is still experiencing issues and we are continuing to monitor. We will provide further updates as soon as we have more information.
3. Oct 20, 2026, 08:35 UTC
   monitoring
   We are continuing to monitor but there is currently no change in the status of the service.
4. Oct 20, 2026, 09:41 UTC
   monitoring
   We're sorry for the disruption. We are continuing to work with our hosting provider but there is currently no change in the status of the service.
5. Oct 20, 2026, 11:06 UTC
   monitoring
   We're sorry for the continued disruption. We continue to work with our hosting provider, but there has been no change in service status from their side at this time. We're following their guidance and actively exploring all available options to support the restoration of our products.
6. Oct 20, 2026, 12:48 UTC
   resolved
   We're happy to confirm our OpenAthens products are now back online following today's Google Cloud infrastructure incident. We'll continue to monitor performance closely.

Updates as published by OpenAthens (original).