Major incident

OpenAthens: Service Outage - Authentication Point - P2

Affected: Authentication Point

Current status of OpenAthens: Operational — live OpenAthens status

Timeline

1. Apr 30, 2026, 13:17 UTC
   investigating
   We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Authentication Point The issue started at 14:00 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
2. Apr 30, 2026, 13:33 UTC
   monitoring
   We have applied a fix to the issue at 14:16 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
3. Apr 30, 2026, 13:57 UTC
   resolved
   Following the fix at 14:16 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

Updates as published by OpenAthens (original).