Critical incident

OpenAthens: Service Outage - Authentication broker - P1

Affected: Authentication broker

Current status of OpenAthens: Operational — live OpenAthens status

Timeline

1. Sep 30, 2026, 05:30 UTC
   identified
   A release to our core services at 6:30 a.m. UK time caused an outage to brokered authentication. We have now resolved the issue and will continue to monitor for the time being. We apologise for any inconvenience this has caused.
2. Sep 30, 2026, 09:01 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Sep 30, 2026, 12:17 UTC
   resolved
   Following the fix at 9:50 a.m UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

Updates as published by OpenAthens (original).