No impact incident

MRI Software: Engage Protect - ID Verification - Reported Incident - Resolved

Affected: Engage Protect - ID Verification

Current status of MRI Software: Operational — live MRI Software status

Timeline

1. Oct 28, 2026, 16:54 UTC
   resolved
   Dear MRI Client, We experienced a technical issue with ID Verification notifications yesterday 27 October 2026 starting in the morning and the issue was fully resolved on 27 October 2026 at 6:00 PM EDT affecting Engage Protect - ID Verification . If you have prospects in the application process via PMS we encourage you to have the applicant return to that process - the ID verification will resend a notification and the applicant can complete the process. If the ID request was created directly in Engage Protect ID Verification via the Online Verification page, you can use the "Resend" function to send an SMS/Email that will work. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Updates as published by MRI Software (original).