Critical incident

MRI Software: London DC (Maidenhead) - Reported Incident - Monitoring

Affected: Version One, Housing Enterprise - EMEA, Open Accounts - EMEA, Document Management - EMEA, Asset Management, Find My Engineer, Maintain, Repairs

Current status of MRI Software: Operational — live MRI Software status

Timeline

1. Nov 4, 2026, 13:09 UTC
   investigating
   Dear MRI Client, We are aware of a potential issue which started on 04-Nov-2026 at 12:28 UTC affecting London DC (Maidenhead) . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
2. Nov 4, 2026, 14:06 UTC
   identified
   Dear MRI Client, We have identified the source of the issue affecting London DC (Maidenhead) . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
3. Nov 4, 2026, 15:20 UTC
   identified
   Dear MRI Client, Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
4. Nov 4, 2026, 15:56 UTC
   monitoring
   Dear MRI Client, A fix was applied on 04-Nov-2026 at 15:45 UTC to address the issue impacting London DC (Maidenhead) , all services have now been restored, we are currently monitoring the performance and stability of the product. . Regards, MRI Software
5. Nov 4, 2026, 17:10 UTC
   resolved
   Dear MRI Client, Normal service has now been restored for London DC (Maidenhead) . The issue was fully resolved on 04-Nov-2026 at 15:45 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Updates as published by MRI Software (original).