Critical incident
Moveworks: Moveworks Assistant in Microsoft Teams Not Responding
Oct 1, 2026, 15:20 UTC
started
17:09 UTC
resolved
1 h 48 min
duration
Affected: Microsoft Teams
Current status of Moveworks: Operational — live Moveworks status
Timeline
- Oct 1, 2026, 15:20 UTCinvestigatingWe're investigating an issue affecting the Moveworks Assistant in Microsoft Teams. Users report the bot entering a "thinking" state with no response. In some cases, users are not receiving responses as expected. We are actively working on resolving this issue and will provide updates shortly. We apologize for the inconvenience caused.
- Oct 1, 2026, 15:56 UTCinvestigatingWe are continuing to investigate and identify a mitigation. We sincerely apologize for the ongoing disruption.
- Oct 1, 2026, 16:11 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Oct 1, 2026, 17:09 UTCresolvedThis incident has been resolved.
Updates as published by Moveworks (original).
Other services with incidents at the same time
This was part of a wider event: 27 services reported incidents within the hour.
- Zoom for Government 16:15 UTC · Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Meetings, Cloud Meeting Recordings, Webinars and Events
- Clerk 16:10 UTC · Dashboard increased latency
- Zoom 16:08 UTC · Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events
- Moneris 16:07 UTC · Batch upload via SFTP - Important Update
- SU ITS 16:06 UTC · Authentication Issues on vCenter
- Constant Contact 16:03 UTC · Delays in email campaign sending
- Aircall 16:02 UTC · Outbound calls from mobile Spanish numbers reaching an audio message.
- Homebase 15:47 UTC · Service Disruption
- MongoDB Cloud 15:41 UTC · Trigger processing may be delayed globally
- Ably 15:36 UTC · Elevated API Errors
- WorkOS 15:30 UTC · Elevated API and AuthKit errors for some requests (Columbus, OH region)
- Wave 15:28 UTC · Latency across Wave
- Red Hat 15:24 UTC · console.redhat.com Notifications - Emails Degraded
- Ledger 15:23 UTC · Kaspa (KAS) Mainnet Degraded Service
- namecom 15:20 UTC · Degraded Performance - .si Registry Connection
More Moveworks incidents
- October 15, 2026 Tool Studio Admins Unable to Edit Connectors or Script Actions
- October 1, 2026 Duplicate Employee Communications Messages on Microsoft Teams
- September 28, 2026 Intermittent Error Responses in the Moveworks Assistant on EmployeeWorks Web App
- September 10, 2026 My Moveworks portal login not working
- August 10, 2026 SharePoint Online Knowledge ingestion Authentication Issues
- June 23, 2026 Permissions ingestion failing for Unily