OutageDB

Minor incident

Moveworks: Duplicate Employee Communications Messages on Microsoft Teams

Oct 1, 2026, 18:17 UTC
started
21:05 UTC
resolved
2 h 48 min
duration

Affected: Employee Communications

Current status of Moveworks: Operational — live Moveworks status

Timeline

  1. Oct 1, 2026, 18:17 UTC
    identified
    We have identified an issue where some users are noticing duplication of Employee Communications campaign messages on Microsoft Teams. Messages continued to be delivered multiple times even after campaigns were cancelled, resulting in a degraded user experience. We sincerely apologize for the inconvenience.
  2. Oct 1, 2026, 19:38 UTC
    monitoring
    We learned that some users also experienced intermittent delays and "thinking" messages in the Moveworks Assistant on Microsoft Teams due to the same underlying issue. We have now applied a mitigation and are actively monitoring the results. Thank you for your patience.
  3. Oct 1, 2026, 21:05 UTC
    resolved
    This incident has been resolved as of 12:10 PM PST.

Updates as published by Moveworks (original).

Other services with incidents at the same time

This was part of a wider event: 27 services reported incidents within the hour.

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