Major incident
Moveworks: SharePoint Online Knowledge ingestion Authentication Issues
Aug 10, 2026, 13:41 UTC
started
open
no update since August 10, 2026
—
duration
Affected: Connectors
Current status of Moveworks: Operational — live Moveworks status
Timeline
- Aug 10, 2026, 13:41 UTCidentifiedWe have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers. As an immediate workaround, please follow the SharePoint Online Azure App Registration guide. https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.
Updates as published by Moveworks (original).
Other services with incidents at the same time
- Bentley Systems 14:37 UTC · IMS Service Interruptions Affecting U.S. Regions
- ActiveCampaign 14:14 UTC · Issue impacting customer logins for a portion of users
- AMBOSS 12:54 UTC · AMBOSS DE - Lernauswertung und Kreuzen funktioniert nicht
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