Critical incident

HetrixTools: PHP Emergency Patches

Oct 21, 2026, 13:07 UTC

started

19:19 UTC

resolved

6 h 12 min

duration

Affected: Website, Dashboard, Server Agent Metrics, White Label Pages, API, MCP, Documentation

Current status of HetrixTools: Operational — live HetrixTools status

Timeline

Oct 21, 2026, 13:07 UTC
identified
We've now taken the rest of our front-end web offline, awaiting the release of the PHP patches. https://www.php.net/archive/2026.php#2026-10-20-1 Uptime Monitoring and Blacklist Monitoring remain fully working, so you will be notified of events.
Oct 21, 2026, 15:05 UTC
identified
We have now applied the PHP patches, and we're restoring the functionality of our platform. We'll update you here with more information soon.
Oct 21, 2026, 15:11 UTC
monitoring
Services are now back online and fully functional. We're monitoring the situation further to make sure no unexpected issues appear.
Oct 21, 2026, 19:19 UTC
resolved
This incident is now resolved.

Updates as published by HetrixTools (original).

This was part of a wider event: 109 services reported incidents within the hour.

Worldpay 14:06 UTC · INC0699356 - iQ - Functionality
Scaleway 14:06 UTC · [BookMyName][Security] Emergency maintenance - BMN services unavailable
Guardsquare 14:06 UTC · Preventive measures against (CVE-2026-109618 & CVE-2026-109619)
Jamf 14:05 UTC · Public disclosure of compromised intermediate certificate authority keys (eMudhra) affecting certificate trust across the internet
Pantheon Operations 14:03 UTC · PHP Vulnerabilities CVE-2026-109618 and CVE-2026-109619
Barracuda Networks 14:02 UTC · Barracuda Backup Service Degradation
Brown University 13:59 UTC · Multiple services: Priority vulnerability patching - Please report problems
Overleaf 13:53 UTC · Zotero integration unstable
InterServer 13:51 UTC · My Portal
Crucial Hosting 13:49 UTC · Important Security Update: PHP Security Mitigations
Digital Pacific 13:44 UTC · Important Security Update: PHP Security Mitigations
Cielo 13:40 UTC · Indisponibilidade parcial nas transações Caixa Econômica (PIX e Mundo físico)
Sage 13:34 UTC · Sage HCM (Criterion) - Operational
USG Services 13:34 UTC · GeorgiaVIEW D2L Brightspace Learning Environments - H5P
Signicat 13:27 UTC · Incident on 3rd party service - Data Verification - fi-dvv