OutageDB

Minor incident

Kaseya: Autotask PSA - Multiple Zones - Outgoing Email Delays

Nov 2, 2026, 16:57 UTC
started
20:20 UTC
resolved
3 h 23 min
duration

Affected: Limited Release, America East, America East 2, America East 3, America West, America West 2, America West 3, Australia / New Zealand, Australia / New Zealand 2, Spanish (Español)

Current status of Kaseya: Under maintenance — live Kaseya status

Timeline

  1. Nov 2, 2026, 16:58 UTC
    identified
    We are aware of a problem where emails sent from Autotask PSA are delayed. The Kaseya Engineering Team has identified the issue and are working on a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
  2. Nov 2, 2026, 19:32 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  3. Nov 2, 2026, 20:20 UTC
    resolved
    This incident has been resolved.

Updates as published by Kaseya (original).

Other services with incidents at the same time

This was part of a wider event: 13 services reported incidents within the hour.

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