OutageDB

Major incident

Kaseya: Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions

Nov 3, 2026, 13:38 UTC
started
16:01 UTC
resolved
2 h 23 min
duration

Affected: SaaS Protection Backups, SaaS Protection Console Login

Current status of Kaseya: Under maintenance — live Kaseya status

Timeline

  1. Nov 3, 2026, 13:38 UTC
    investigating
    We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions. The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal . To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page .
  2. Nov 3, 2026, 14:06 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  3. Nov 3, 2026, 14:32 UTC
    monitoring
    We are continuing to monitor for any further issues.
  4. Nov 3, 2026, 16:01 UTC
    resolved
    This incident has been resolved.

Updates as published by Kaseya (original).

Other services with incidents at the same time

This was part of a wider event: 13 services reported incidents within the hour.

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