Minor incident

Zoom for Government: Service Degradation Affecting CRC Call Services in ZFG

Affected: Zoom Conference Room Connector

Current status of Zoom for Government: Operational — live Zoom for Government status

Timeline

1. Nov 2, 2026, 17:05 UTC
   investigating
   We are currently investigating intermittent service degradation affecting CRC calls for a subset of users in the US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
2. Nov 2, 2026, 18:20 UTC
   investigating
   We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.
3. Nov 2, 2026, 22:00 UTC
   monitoring
   The issue affecting intermittent service degradation affecting CRC calls for a subset of users in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
4. Nov 4, 2026, 04:16 UTC
   resolved
   After conducting a thorough investigation, we can confirm that all Zoom services are operating normally and no impact has been observed. We have identified this as an issue isolated to a specific external network provider.

Updates as published by Zoom for Government (original).