Minor incident

Twilio: Some Customers May Have Incorrect Balances Reflected on Their Account

Affected: Billing

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Nov 2, 2026, 16:37 UTC
   investigating
   Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
2. Nov 2, 2026, 17:30 UTC
   investigating
   Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
3. Nov 2, 2026, 18:36 UTC
   investigating
   Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
4. Nov 2, 2026, 19:34 UTC
   investigating
   Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
5. Nov 2, 2026, 23:29 UTC
   investigating
   Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
6. Nov 3, 2026, 07:27 UTC
   investigating
   Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
7. Nov 3, 2026, 07:48 UTC
   investigating
   Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.
8. Nov 4, 2026, 01:26 UTC
   resolved
   The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.

Updates as published by Twilio (original).