OutageDB

Major incident

Kaseya: BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across Modules

Nov 4, 2026, 12:26 UTC
started
16:12 UTC
resolved
3 h 46 min
duration

Affected: US

Current status of Kaseya: Under maintenance — live Kaseya status

Timeline

  1. Nov 4, 2026, 12:26 UTC
    investigating
    We are aware of a problem where Multiple customers in the BMS US region are reporting issues accessing various modules, including Service Desk, CRM, and Admin (Support Users). The Kaseya Engineering Team is actively investigating. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal . To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page .
  2. Nov 4, 2026, 14:32 UTC
    investigating
    We are continuing to investigate this issue.
  3. Nov 4, 2026, 15:07 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  4. Nov 4, 2026, 16:12 UTC
    resolved
    This incident has been resolved.

Updates as published by Kaseya (original).

Other services with incidents at the same time

This was part of a wider event: 13 services reported incidents within the hour.

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