Minor incident

Kaseya: Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices

Affected: Off-Site Synchronization

Current status of Kaseya: Under maintenance — live Kaseya status

Timeline

1. Nov 3, 2026, 18:58 UTC
   investigating
   We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal . To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page .
2. Nov 4, 2026, 19:55 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Nov 5, 2026, 14:15 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Nov 6, 2026, 13:32 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).