Minor incident

Runway: Kling video generations failing or delayed

Affected: App, Backend, Public API

Current status of Runway: Operational — live Runway status

Timeline

1. Nov 2, 2026, 16:53 UTC
   investigating
   We're seeing degraded performance for Kling 4.0 and 3.0 tasks.
2. Nov 2, 2026, 17:36 UTC
   identified
   Since about 15:00 UTC, most video generations with Kling models are failing or taking much longer than usual. This affects Kling 4.0, Kling 3.0 (Standard, Pro, Turbo, 4K and Motion Control) and Kling O3 (Standard, Pro and 4K). Other video models are not affected. The cause is an issue with our upstream provider. We're working with them on a fix. Some generations have started completing again, but we don't expect normal performance yet. Until then, we recommend using a different video model. Generations that are still pending may complete late or fail.
3. Nov 2, 2026, 22:17 UTC
   monitoring
   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
4. Nov 3, 2026, 00:59 UTC
   resolved
   This incident has now been resolved.

Updates as published by Runway (original).