Major incident

Infobip: Multiple Locations - Customer Portal service degradation

Sep 15, 2026, 13:18 UTC

started

13:45 UTC

resolved

27 min

duration

Affected: EU Region-locked, EU Region-locked

Current status of Infobip: Operational — live Infobip status

Timeline

Sep 15, 2026, 13:18 UTC
investigating
We are currently experiencing issues with Customer Portal on our EU Region-locked and Canada locations. Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service. Our team is working on resolving the issue.
Sep 15, 2026, 13:45 UTC
resolved
The incident has been resolved. Start (UTC): 15 September 2026 11:05 End (UTC): 15 September 2026 13:36 Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.

Updates as published by Infobip (original).

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