Major incident

Kaseya: Datto BCDR - Server3188 (Canada Region) - Cloud Operations Service Impact

Affected: Off-Site Synchronization, Off-Site Recovery

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 15, 2026, 13:02 UTC
   investigating
   We are aware of a problem where Datto BCDR users paired to Server3188 in the Canada region are experiencing degraded offsite capabilities. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 15, 2026, 15:38 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).