Major incident

Smartsheet: Failures during Form Submissions

Affected: Forms

Current status of Smartsheet: Operational — live Smartsheet status

Timeline

1. Apr 13, 2026, 16:33 UTC
   investigating
   We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
2. Apr 13, 2026, 17:06 UTC
   investigating
   We are continuing to investigate this issue.
3. Apr 13, 2026, 17:52 UTC
   investigating
   We are continuing to investigate this issue.
4. Apr 13, 2026, 18:31 UTC
   monitoring
   The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.
5. Apr 13, 2026, 20:46 UTC
   resolved
   Forms Submissions are operating normally. The incident is now resolved.
6. Apr 14, 2026, 14:26 UTC
   postmortem
   On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.

Updates as published by Smartsheet (original).