Major incident

SurveyMonkey: Errors showing on Analyze charts

Affected: SurveyMonkey

Current status of SurveyMonkey: Operational — live SurveyMonkey status

Timeline

1. Apr 13, 2026, 15:24 UTC
   identified
   We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
2. Apr 13, 2026, 15:51 UTC
   identified
   A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
3. Apr 13, 2026, 17:00 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Apr 13, 2026, 18:44 UTC
   resolved
   This incident has been resolved.

Updates as published by SurveyMonkey (original).