Major incident

GoTo: Logmein Rescue - Issue starting or joining sessions

Affected: Rescue, Pro/Central

Current status of GoTo: Operational — live GoTo status

Timeline

1. May 27, 2026, 15:17 UTC
   investigating
   We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions. Our engineers are working to identify the issue and will provide another update shortly.
2. May 27, 2026, 15:45 UTC
   identified
   Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress. We will provide another update shortly.
3. May 27, 2026, 15:48 UTC
   monitoring
   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
4. May 27, 2026, 15:57 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).