Major incident

Gorgias: AI Agent - Too many handovers

Affected: AI Agent

Current status of Gorgias: Operational — live Gorgias status

Timeline

1. May 27, 2026, 14:20 UTC
   investigating
   We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.
2. May 27, 2026, 14:25 UTC
   investigating
   We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't communicated about it yet.
3. May 27, 2026, 14:34 UTC
   identified
   We've confirmed that some of the AI Agent's conversations are handed over due to a partial degradation of the OpenAI's API.
4. May 27, 2026, 18:02 UTC
   resolved
   This incident has been resolved.

Updates as published by Gorgias (original).