Major incident
Gorgias: AI Agent degraded performance
May 27, 2026, 15:28 UTC
started
06:07 UTC
resolved May 28, 2026
14 h 39 min
duration
Affected: AI Agent
Current status of Gorgias: Operational — live Gorgias status
Timeline
- May 27, 2026, 15:28 UTCidentifiedDue to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation
- May 27, 2026, 16:52 UTCmonitoringWe changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement. The default one is still having an open incident
- May 28, 2026, 06:07 UTCresolvedThis incident has been resolved.
Updates as published by Gorgias (original).
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