Major incident

Box: [Medium] Issue with multiple reports

Affected: Enterprise Reports

Current status of Box: Operational — live Box status

Timeline

1. Sep 30, 2026, 18:08 UTC
   monitoring
   We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.
2. Sep 30, 2026, 18:53 UTC
   monitoring
   Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
3. Sep 30, 2026, 19:51 UTC
   monitoring
   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
4. Sep 30, 2026, 20:47 UTC
   monitoring
   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
5. Sep 30, 2026, 21:23 UTC
   monitoring
   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
6. Sep 30, 2026, 22:17 UTC
   monitoring
   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
7. Oct 1, 2026, 00:02 UTC
   monitoring
   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
8. Oct 1, 2026, 04:03 UTC
   monitoring
   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
9. Oct 1, 2026, 07:11 UTC
   monitoring
   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
10. Oct 1, 2026, 09:11 UTC
    monitoring
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
11. Oct 1, 2026, 11:13 UTC
    monitoring
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
12. Oct 1, 2026, 13:26 UTC
    monitoring
    Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.
13. Oct 1, 2026, 14:44 UTC
    identified
    The issue has been identified and a fix is being implemented.
14. Oct 1, 2026, 21:28 UTC
    identified
    We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.
15. Oct 2, 2026, 10:03 UTC
    monitoring
    Recovery work remains in progress. We will provide our next update when the status changes.
16. Oct 2, 2026, 16:58 UTC
    identified
    We continue working to restore current data across affected reports and Admin Console insights. Currently identified affected reports include Bandwidth Usage by Files and Folders, Classification, Collaborations, Disposition, Folders & Files, Legal Hold Content, Legal Hold Custodians, Outbound Collaboration, Retention, Shared Links, User Engagement, Folder Collaborations, and Folder Shared Links. Storage and Content Growth insights are also affected. These reports and insights may show missing or outdated values. User Engagement Reports may show values of zero.
17. Oct 5, 2026, 14:09 UTC
    resolved
    After further monitoring, this incident is now considered resolved. The Report Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Updates as published by Box (original).