Minor incident

Paysafe: Service Disruption - Moneris

Affected: Batch Upload

Current status of Paysafe: Under maintenance — live Paysafe status

Timeline

1. Sep 30, 2026, 18:09 UTC
   identified
   Please be advised that due to a technical issue, some merchants processing with Moneris may face a one business day delay on funding of some transactions processed on September 29th. The issue is being investigated with the highest priority. We apologize for the impact this has on your business. Thank you for your understanding. MIM Paysafe Reference ID: INC0323478
2. Sep 30, 2026, 23:19 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Oct 1, 2026, 17:13 UTC
   monitoring
   Please be advised that due to a continuing technical issue on our partner bank side, some merchants processing with Moneris may face a one business day delay on funding of some transactions processed on September 30. Transactions processed on September 29th have been successfully processed. The issue is being investigated with the highest priority by the Banks Support teams. We apologize for the impact this has on your business. Thank you for your understanding. MIM Paysafe Reference ID: INC0323478
4. Oct 1, 2026, 20:15 UTC
   monitoring
   Please be advised that Moneris have fully resolved the issues. Due to accumulated delay on the bank's side, a subset of merchants processing with Moneris will face a one business day delay on funding of some transactions processed on September 30. Our teams are continuing efforts to ensure all delayed payments are successfully submitted and processed at the earliest opportunity. We apologize for the impact this has on your business. Thank you for your understanding. MIM Paysafe Reference ID: INC0323478
5. Oct 1, 2026, 21:02 UTC
   resolved
   The incident with Moneris has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. Thank you for your understanding. MIM Paysafe Reference ID: INC0323478

Updates as published by Paysafe (original).