Major incident

Glean: Chat/Assistant errors due to AzureOpenAI outage

Jul 16, 2026, 09:11 UTC

started

09:35 UTC

resolved

24 min

duration

Current status of Glean: Operational — live Glean status

Timeline

Jul 16, 2026, 09:35 UTC
resolved
Between 09:08 UTC on 16 Jul 2026 and 11:43 UTC on 16 Jul 2026, Azure experienced a platform issue affecting the Azure OpenAI Service service in the East US 2 region. During this incident, some customers experienced service interruptions with resources hosted in the region.

Updates as published by Glean (original).

This was part of a wider event: 49 services reported incidents within the hour.

Kaufland 10:04 UTC · Login and registration issues
Dailymotion 10:02 UTC · Player - Video Playback Issue
Wattpad 10:00 UTC · Account loading issues - app and website
Polygon 09:58 UTC · OMSX Dashboard Login
UM IT Systems 09:43 UTC · Canvas LMS Outage
Iterable 09:27 UTC · Iterable Application Issues in US Datacenter
Porter 09:25 UTC · Authentication issues
RevenueCat 09:13 UTC · Some users unable to login via single-sign-on (SSO)
Kameleoon 09:02 UTC · Intermittent Slowness and Instability on Kameleoon Platform (app.kameleoon.com)
MIT 09:00 UTC · Instructure
Rippling 09:00 UTC · Access denied
Poool 08:59 UTC · Engage Backend Issues
CleverTap System 08:59 UTC · Data Ingestion Global Outage
Plaid 08:48 UTC · Elevated dashboard.plaid.com error rates
Weglot 08:43 UTC · Issues affecting login with SAML