Critical incident

Glean: Chat instability caused by hitting OpenAI capacity

Aug 24, 2026, 16:23 UTC

started

18:01 UTC

resolved

1 h 38 min

duration

Current status of Glean: Operational — live Glean status

Timeline

Aug 24, 2026, 16:36 UTC
identified
We are hitting Open AI rate limits due to organic traffic growth. We are closely working with Open AI team to fix this.
Aug 24, 2026, 18:01 UTC
resolved
OpenAI has increased our capacity. We longer see errors related to this. Please contact our support team if you face any issues

Updates as published by Glean (original).

This was part of a wider event: 49 services reported incidents within the hour.

SU ITS 17:21 UTC · Issue with Blackboard Course Enrollments
DigitalOcean 17:14 UTC · Cloud Control Panel and API
Snowflake 16:22 UTC · INC20000173
Genetec Cloud Products 16:03 UTC · Authorization failures impacting West Europe Region
Instructure 15:58 UTC · Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas
The Linux Foundation 15:26 UTC · [P2] [Triggered] [Synthetics] jenkins.opendaylight.org sandbox
The Linux Foundation 15:26 UTC · [P2] [Triggered] [Synthetics] jenkins.opendaylight.org prod
The Linux Foundation 15:26 UTC · [P2] [Triggered] [Synthetics] nexus3.opendaylight.org
The Linux Foundation 15:26 UTC · [P2] [Triggered] [Synthetics] nexus.opendaylight.org
The Linux Foundation 15:26 UTC · [P2] [Triggered] [Synthetics] nexus3.edgexfoundry.org