Major incident

Poool: Engage Backend Issues

Jul 16, 2026, 08:59 UTC

started

13:48 UTC

resolved

4 h 49 min

duration

Affected: Infrastructure

Current status of Poool: Operational — live Poool status

Timeline

Jul 16, 2026, 08:59 UTC
investigating
We are currently investigating this issue.
Jul 16, 2026, 09:13 UTC
identified
The issue has been identified and a fix is being implemented.
Jul 16, 2026, 09:23 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Jul 16, 2026, 10:14 UTC
monitoring
We are continuing to monitor for any further issues.
Jul 16, 2026, 13:48 UTC
resolved
This incident has been resolved.

Updates as published by Poool (original).

This was part of a wider event: 42 services reported incidents within the hour.

Polygon 09:58 UTC · OMSX Dashboard Login
UM IT Systems 09:43 UTC · Canvas LMS Outage
Iterable 09:27 UTC · Iterable Application Issues in US Datacenter
Porter 09:25 UTC · Authentication issues
RevenueCat 09:13 UTC · Some users unable to login via single-sign-on (SSO)
Kameleoon 09:02 UTC · Intermittent Slowness and Instability on Kameleoon Platform (app.kameleoon.com)
MIT 09:00 UTC · Instructure
Rippling 09:00 UTC · Access denied
Plaid 08:48 UTC · Elevated dashboard.plaid.com error rates
Weglot 08:43 UTC · Issues affecting login with SAML
DataCamp 08:42 UTC · Loading issues across the platform
Ashby 08:40 UTC · Some SSO sign-ins may fail
Vercel 08:39 UTC · SAML Single Sign-On (SSO) errors
Blackboard 08:33 UTC · Blackboard SaaS LMS Outage - Global
Scalapay 08:31 UTC · Elevated Errors