Critical incident

CleverTap System: Data Ingestion Global Outage

Affected: API Ingestion, API Ingestion, API Ingestion, API Ingestion, API Ingestion, API Ingestion, SDK Ingestion, SDK Ingestion, SDK Ingestion, SDK Ingestion, SDK Ingestion, SDK Ingestion

Current status of CleverTap System: Operational — live CleverTap System status

Timeline

1. Jul 16, 2026, 08:59 UTC
   identified
   Ingestion across all our regions is currently impacted due to issues at AWS CloudFront. We are working with AWS and also on alternate ways to get ingestion back up. Please expect an update in the next hour.
2. Jul 16, 2026, 09:00 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Jul 16, 2026, 10:30 UTC
   identified
   We have implemented an alternate approach on our EU endpoints to restore ingestion. SDK ingestion has started on the region now. The other regions too will follow.
4. Jul 16, 2026, 11:09 UTC
   identified
   Ingestion is back to normal on our SG endpoints, both SDK and API. Work is in-progress for the other regions too.
5. Jul 16, 2026, 11:32 UTC
   monitoring
   Ingestion is back to normal on our India endpoints, both SDK and API. For the other regions too, ingestion has started albeit slower than usual. We are monitoring the ingestion performance.
6. Jul 16, 2026, 11:54 UTC
   monitoring
   Update: Ingestion has been restored across all endpoints and is operating normally. We are continuing to monitor the system closely to ensure ongoing stability.
7. Jul 16, 2026, 13:15 UTC
   resolved
   The issue has been resolved, and all affected services are operating normally. We have verified system stability and will continue to monitor as part of our standard operational processes.

Updates as published by CleverTap System (original).