No impact incident

Glean: AWS Bedrock rate limiting for Claude Opus

Current status of Glean: Operational — live Glean status

Timeline

1. Oct 12, 2026, 09:17 UTC
   investigating
   We are investigating elevated HTTP 503 errors affecting Claude Opus 4.8 requests through AWS Bedrock. Some requests may fail. We will share updates as more information becomes available.
2. Oct 12, 2026, 09:40 UTC
   investigating
   Recovery has been confirmed for the elevated HTTP 503 errors affecting Claude Opus 4.8 requests through AWS Bedrock. We will continue to monitor service health.
3. Oct 12, 2026, 12:09 UTC
   investigating
   We are investigating elevated HTTP 429 rate-limit errors affecting Claude Opus 4.8 and 5.5 requests through AWS Bedrock. Based on current information, the issue is limited to AWS-hosted customers in us-west-2. AWS has acknowledged the issue.
4. Oct 12, 2026, 15:43 UTC
   investigating
   HTTP 429 rate-limit errors from AWS Bedrock remain unresolved. We are initiating failover of all affected customers to an alternate provider as a mitigation. We will share another update as the failover progresses.
5. Oct 12, 2026, 17:52 UTC
   resolved
   All affected customers have been successfully migrated to an alternate provider. Claude Opus requests have stabilized as of 10:00 AM PST. We are continuing to monitor performance closely to ensure ongoing stability.

Updates as published by Glean (original).