Minor incident

Twilio: SMS Delivery Delays from Twilio to Orange France

Oct 21, 2026, 10:23 UTC

started

22:39 UTC

resolved

12 h 16 min

duration

Affected: SMS, Europe

Current status of Twilio: Minor issues — live Twilio status

Timeline

Oct 21, 2026, 10:23 UTC
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 2026, 11:24 UTC
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 2026, 13:36 UTC
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 2026, 14:37 UTC
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 2026, 16:37 UTC
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 2026, 20:41 UTC
monitoring
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 2026, 22:39 UTC
resolved
The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in France is operating normally.

Updates as published by Twilio (original).

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