Major incident

FTAPI: Errors when sending Deliveries with Outlook Add-In (classic)

Affected: FTAPI Cloud Systems

Current status of FTAPI: Operational — live FTAPI status

Timeline

1. Jun 18, 2026, 06:29 UTC
   investigating
   We are currently investigating reports about error messages when trying to send Deliveries with the classic Outlook Add-In
2. Jun 18, 2026, 06:39 UTC
   identified
   The issue is identified we will rollout fix in a few moments
3. Jun 18, 2026, 07:24 UTC
   identified
   We have found a solution for the issue and are currently rolling it out to our customers. This may cause downtime of up to 5 minutes for individual customers. We apologize for the service disruption.
4. Jun 18, 2026, 08:33 UTC
   identified
   We are still working on rolling out the fix to our customers and are expecting the issue to be resolved by 11:30 CEST.
5. Jun 18, 2026, 09:28 UTC
   identified
   We have rolled out the fix for >95% of affected customers. The remaining 5% will be fixed with the next 20 minutes.
6. Jun 18, 2026, 10:08 UTC
   monitoring
   The fix has been implemented for all customers and we are monitoring to verify.
7. Jun 18, 2026, 10:24 UTC
   resolved
   This incident has been resolved.

Updates as published by FTAPI (original).