Major incident

HetrixTools: White Label Pages Incident

Affected: White Label Pages

Current status of HetrixTools: Operational — live HetrixTools status

Timeline

1. Oct 21, 2026, 10:10 UTC
   identified
   We've currently disabled our White Label Pages as a precaution, pending the release of the critical PHP vulnerability patches: https://www.php.net/archive/2026.php#2026-10-20-1
2. Oct 21, 2026, 10:15 UTC
   monitoring
   We've put a preliminary defensive mechanism in place, and the White Label pages are now back online. We'll continue to monitor the situation as it progresses.
3. Oct 21, 2026, 11:26 UTC
   monitoring
   We're still monitoring the situation. The only outage for our White Label Pages was 5 minutes, from 10:10 UTC to 10:15 UTC. Further updates will be provided as needed in this incident.
4. Oct 21, 2026, 12:49 UTC
   identified
   We are taking down the White Label Pages again while we wait for the PHP patches to be released. Further info will be available here about this incident.
5. Oct 21, 2026, 16:17 UTC
   resolved
   This incident is now resolved. The total outage of our White Label Pages was roughly 2 hours. Related incident: https://status.hetrixtools.com/incidents/nnlfj1y45tzy

Updates as published by HetrixTools (original).