Major incident
FTAPI: Software Download Service Unavailable
May 29, 2026, 13:33 UTC
started
13:58 UTC
resolved
25 min
duration
Affected: Software Download Server (software.ftapi.com)
Current status of FTAPI: Operational — live FTAPI status
Timeline
- May 29, 2026, 13:33 UTCidentifiedWe have identified the root cause and are currently working on remediating the issue.
- May 29, 2026, 13:44 UTCmonitoringA fix has been implemented and we are monitoring the results.
- May 29, 2026, 13:58 UTCresolvedThis incident has been resolved.
Updates as published by FTAPI (original).
Other services with incidents at the same time
- Bitstamp 13:52 UTC · Issues with SUI deposits and withdrawals
- University of Waterloo 12:51 UTC · Network Switch Offline in E3 - Outage
- ClearSale 12:46 UTC · Lentidão - Documetoscopia e Biometria
- PowerSchool Products 12:42 UTC · Multiple Products - Users are encountering issues accessing Enrollment, PowerSchool eSchoolPlus SIS, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, Special Programs.
- Pendo 12:40 UTC · Pendo Academy Currently Inaccessible
- Kennesaw State University 12:39 UTC · HVAC Outage - 402 Social Sciences Building
More FTAPI incidents
- October 21, 2026 Partial Service Outage
- October 20, 2026 Partial Service Outage
- August 4, 2026 Partial service unavailability
- July 28, 2026 Partial Cloud outage
- July 9, 2026 Service unavailable for some of our customers
- June 18, 2026 Errors when sending Deliveries with Outlook Add-In (classic)