Major incident

DonorPerfect: Reporting Features – Service Disruption

Affected: DonorPerfect

Current status of DonorPerfect: Minor issues — live DonorPerfect status

Timeline

1. Oct 26, 2026, 11:56 UTC
   investigating
   We are currently investigating an issue affecting Dashboards, Easy Reports, and some Financial Reports. When attempting to run these reports, you may encounter a 502 Bad Gateway error. Our team is actively working to resolve this issue. In the meantime, as an alternative, you can still generate reports by navigating to Reports → Export to File. We sincerely apologize for the inconvenience and appreciate your patience as we work toward a resolution. We will continue to provide updates here as more information becomes available.
2. Oct 26, 2026, 15:48 UTC
   identified
   Our team is continuing work to restore DonorPerfect's reporting features, including Easy Reports, some Financial Reports, Dashboards, SmartAnalytics, Easy Report Builder, and Scheduled Reports. Restoring these services requires additional system work and testing to ensure everything is operating properly. We expect this work to take an extended period and do not yet have an estimated time for restoration. Getting these services up and running is our top priority right now. We know how important these tools are to your daily work and apologize for the disruption. We'll continue sharing updates here as we make progress.
3. Oct 26, 2026, 18:20 UTC
   identified
   Our team is making good progress toward restoring the affected reporting features. We're continuing to work through the necessary steps to ensure everything is functioning properly before bringing these services back online. We don't have a confirmed restoration time just yet, but we'll continue to share updates as work progresses. We apologize for the continued disruption and appreciate your patience.
4. Oct 26, 2026, 21:15 UTC
   monitoring
   Our reporting services have been restored, and the affected reporting features should now be functioning normally. We are actively monitoring the system to ensure everything continues to operate as expected. Thank you for your patience we will keep you updated here.
5. Oct 26, 2026, 23:15 UTC
   resolved
   Our reporting services have been fully restored and are operating as expected. We have completed our monitoring and confirmed that the affected reporting features are functioning as expected. Thank you for your patience and understanding while we worked to resolve this issue.

Updates as published by DonorPerfect (original).