Minor incident

Cornerstone: Latency on JP PRD SL Portal

Affected: Response Time

Current status of Cornerstone: Operational — live Cornerstone status

Timeline

1. Oct 16, 2026, 00:49 UTC
   investigating
   The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority, and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
2. Oct 16, 2026, 00:57 UTC
   monitoring
   The issue has been resolved. We are monitoring to ensure all services are back to normal.
3. Oct 16, 2026, 01:05 UTC
   resolved
   The CSOD Technology Team observed a performance degradation affecting this swimlane. The problem began at 17:26 and was resolved at 18:03, 15 Oct PDT. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.

Updates as published by Cornerstone (original).