No impact incident

CM.com: Email Campaigns - Transactional Mail Sent Without Attachments

Sep 28, 2026, 13:06 UTC

started

11:00 UTC

resolved

—

duration

Current status of CM.com: Operational — live CM.com status

Timeline

Sep 28, 2026, 11:00 UTC
resolved
Between 13:10 and 14:24, transactional emails sent through the Email Campaigns platform were delivered without their attachments. All other email content and delivery were unaffected. The issue was traced to a recent change in our email processing pipeline. We reverted the change, and attachment delivery returned to normal at 14:24. We apologize for the inconvenience.

Updates as published by CM.com (original).

This was part of a wider event: 20 services reported incidents within the hour.

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ElevenLabs 13:57 UTC · Agents - EU Residency
Supabase 13:47 UTC · Log Ingestion Degradation
Vercel 13:44 UTC · Build failures and 500 errors for functions using Edge runtime
Brown University 13:39 UTC · MyApps Browsers & Office Environment Login Issue
DAT Freight & Analytics 13:34 UTC · DAT One Service Interruption
Kaseya 13:28 UTC · Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors
Blackbaud 13:23 UTC · Active Issue Alert – Blackbaud.com - #000695078
Squarespace 13:17 UTC · Squarespace loading and editing Issues
Wealthsimple 13:01 UTC · Order status delayed | Statuts des ordres retardés
Python Infrastructure 12:42 UTC · Issues with search, logins and logged-in pages