Minor incident

Cardiff University: Oracle EBS - Office365/WebADI issue

Affected: Financial and Procurement System (Oracle-EBS)

Current status of Cardiff University: Operational — live Cardiff University status

Timeline

1. Oct 20, 2026, 13:23 UTC
   identified
   Oracle EBS - Office365/WebADI issue University IT and Finance are aware of an issue where Microsoft Office appears to be unlicenced/not activated within the Published Applications service (AVD), and this is impacting functionality within Oracle EBS. The issue prevents users from launching the WebADI file easily or any other file that requires Word, Excel etc. Currently, there is no workaround available but University IT is investigating options to resolve this issue and hope to have this functionality restored as quickly as possible.
2. Oct 20, 2026, 15:43 UTC
   identified
   While we continue working to resolve this issue, we are applying a background change that will aid our investigation. We apologise for any inconvenience this is causing.
3. Oct 22, 2026, 09:13 UTC
   resolved
   This incident has been resolved.

Updates as published by Cardiff University (original).