Critical incident

Cardiff University: Issues accessing the SIMS Client via RAS

Oct 1, 2026, 10:22 UTC

started

12:29 UTC

resolved October 5, 2026

4 days 2 h

duration

Affected: SIMS (Admin)

Current status of Cardiff University: Operational — live Cardiff University status

Timeline

Oct 1, 2026, 10:22 UTC
investigating
University IT are aware of an issue affecting access to the SIMS Client via RAS. Technical staff are investigating.
Oct 1, 2026, 12:14 UTC
monitoring
A fix has been implemented and the issues affecting access to the SIMS Client via RAS should now be resolved. Engineers are continuing to monitor the service.
Oct 5, 2026, 12:29 UTC
resolved
The issue with RAS affecting access to the SIMS Client has now been resolved.

Updates as published by Cardiff University (original).

This was part of a wider event: 47 services reported incidents within the hour.

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