Minor incident

Island: SIEM Service Issue

Affected: US - Data Services, EU - Data Services, UK - Data Services, Canada - Data Services, AU - Data Services, CN - Data Services

Current status of Island: Operational — live Island status

Timeline

1. Oct 1, 2026, 10:28 UTC
   investigating
   We are investigating a delay in the Island SIEM Service
2. Oct 1, 2026, 10:30 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 1, 2026, 11:10 UTC
   identified
   We've spotted that something has gone wrong. We're currently identifying the issue and working on a fix
4. Oct 1, 2026, 11:38 UTC
   identified
   We identified a delay in the SIEM Service and are working to remediate the situation.
5. Oct 1, 2026, 12:00 UTC
   identified
   We are still working on fixing the SIEM issue that is causing delays in the SIEM analytics service.
6. Oct 1, 2026, 12:24 UTC
   investigating
   We're still actively working to resolve the SIEM issue affecting the analytics service. Delays may persist until the fix is complete.
7. Oct 1, 2026, 12:38 UTC
   identified
   We identified a delay in the SIEM Service and are working to remediate the situation.
8. Oct 1, 2026, 12:50 UTC
   monitoring
   We found the root cause for the SIEM Service issue, and expect the delay to decrease and close.
9. Oct 1, 2026, 13:21 UTC
   monitoring
   We found the root cause of the SIEM Service issue, and we are monitoring the delay to decrease it.
10. Oct 1, 2026, 14:43 UTC
    resolved
    The Island SIEM Service delay issue is resolved.

Updates as published by Island (original).